Small, focused teams - undiluted talent and expertise
The firm deliberately operates with small teams to focus on the quality delivery of consulting services from senior,
experienced practitioners only. While small, we have an extraordinary knowledge base, with deep experience in
technology, business and IT processes, and organizational transformation.
Our consulting services are centered on your most critical challenges and opportunities in strategy, organization,
operations, transformation, technology, digital, analytics, governance and risk. We bring in-depth technical and
functional expertise, but we are also recognized for analysis and delivery that spans silos and delivers value across the
board. Working effectively with your staff up through the c-suite and board of directors, our solutions are more than
just strategy or tactical; we deliver operational outcomes that meet strategic objectives.
Managed Service Integration and Governance
Organizations today are increasingly burdened with the complexity of managing multiple suppliers to
deliver solutions to their user base. Vendor Management Offices (VMO) have often been implemented
to provide governance and compliance. Management Partners’ Managed Service Integration and
Governance (MSIG) extends the VMO by integrating the management of vendor services to create a
simplified, structured, and cost effective way to measure end to end business process delivery value.
We provide best practice processes, automation, and assist with the implementation of state-of-the-art
technology to enable organizations to better manage relationships, improve alignment with business
strategies and promote operational transparency.
Services include:
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Value Risk Assessment (VRA)
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Review current portfolio for potential risks
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Governance breakdown
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Reporting inconsistency / errors
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Communications shortfalls
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Identify Solutions
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Develop plan to address and improve
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Contract Management
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Review and assess current contracts
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Develop a Contract Change Management Process
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Support Renewals & Terminations
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Align to industry best practices
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Financial Management
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Develop workflow-based approach to financial management and analytics
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Develop financial model and applicable dashboards
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Relationship Management
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Develop vendor communication and governance, management processes and tools
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Develop risk and issue management processes and tools
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Performance Management
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Develop and execute a Service Level Management program
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Develop and implement controls, including:
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Milestone Management
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Statistical Process Control (SPC)
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Six Sigma
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Lean
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Transformation Governance
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Develop and execute a comprehensive program management plan aligned with:
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Operating model
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Technologies
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Processes
Managed Service Integration and Governance
© 2017 Management Partners, Inc.